Our mission is to provide clear, open, and honest communication to our school partners.

Nelnet Education Loan Servicing is a default management partner for schools, offering online tools and resources to ensure that the information you need is readily available. We are committed to providing excellent customer service to our school customers, and we strive to be an excellent servicing resource by providing schools with clear, consistent communication and accessibility.

But more than that, we want to be your partner in the business. Someone you can look to for help and advice when you need it most. We're dedicated to meeting all of your needs, so please, if there's anything that you can’t find here, just give us a call.

Because understanding the ins and outs of loan servicing isn't always easy. But we like to help.

• West
• Rocky Mountain
• Midwest
• Southwest
• Southeast
• Northeast

If you are a school financial aid administrator we have a new online reporting tool called Nsight that will let you access info for both lender-owned and Department of Education-owned loans serviced by Nelnet.

We’re committed to providing you with the tools and resources you need to help your students find success with their loans. This page provides a variety of guides and FAQ documents to help you find just what you’re looking for, just when you need it.

Servicer Contact Information

Nelnet

NSLDS Servicer Code: 700580
NSLDS Name: Dept of ED/Nelnet
Borrower Phone: 1.888.486.4722
Web: www.nelnet.com
School Phone: 1.866.463.5638

Direct Loan Servicing Center

NSLDS Servicer Code: 00100
NSLDS Name: Direct Loan Servicing Center
Borrower Phone: 1.800.848.0979
Web: www.dl.ed.gov
School Phone: 1.888.877.7658
Web: www.dl.ed.gov/schools

Student Loan Servicing Center (ACS)

NSLDS Servicer Code: 700577
NSLDS Name: Dept of ED/ACS
Borrower Phone: 1.800.508.1378
Web: www.ed-servicing.com
School Phone: 1.866.938.4750
Web: www.ed-servicing.com

FedLoan Servicing (PHEAA)

NSLDS Servicer Code: 700579
NSLDS Name: Dept of ED/FedLoan Servicing (PHEAA)
Borrower Phone: 1.800.699.2908
Web: www.myfedloan.org
School Phone: 1.800.655.3813
Web: www.myfedloan.org

Great Lakes Educational Loan Services

NSLDS Servicer Code: 700581
NSLDS Name: Dept of ED/Great Lakes
Borrower Phone: 1.800.236.4300
Web: www.mygreatlakes.org
School Phone: 1.888.686.6919
Web: www.mygreatlakes.org

Sallie Mae

NSLDS Servicer Code: 700578
NSLDS Name: Dept of ED/Sallie Mae
Borrower Phone: 1.800.722.1300
Web: www.salliemae.com
School Phone: 1.888.272.4665
Web: www.opennet.salliemae.com

 

JULY

*(All times noted are Eastern)

Please click a link below to register for one of our upcoming training webinars.  

Using NSLDS

This session is an introduction to NSLDS. We will discuss access, security, enhancements, how the new loan servicers are reflected, and what to expect in the future. We'll also look at how the FSA Exit Counseling site is linked to NSLDS, and what benefits it provides for both the school and the borrower.

• Date: Wednesday, July 13, 2011
  Time: 11:00 am, Eastern Daylight Time (New York, GMT-04:00)
  Session Number: 801 911 074
  
  
• Date: Wednesday, July 13, 2011
  Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
  Session Number: 804 672 393

Counseling Students Using Social Media

This session takes a look at millennial students and their communication preferences. It will also delve into Facebook, Twitter, and other social media formats with an eye toward how aid offices can use these forums to connect with and counsel students.

• Date: Wednesday, July 20, 2011
  Time: 11:00 am, Eastern Daylight Time (New York, GMT-04:00)
  Session Number: 806 564 619
  
  
• Date: Wednesday, July 20, 2011
  Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
  Session Number: 809 939 570

Understanding Federal Direct Consolidation Loans

This session is an introduction to Federal Direct Consolidation Loans. We will discuss benefits, eligibility, the current in-school consolidation option, and how consolidation impacts a school's default rate. We will also cover the Public Service Loan Forgiveness Program. The session will conclude with some common FAQs associated with Direct Consolidation Loans.

• Date: Wednesday, July 27, 2011
  Time: 11:00 am, Eastern Daylight Time (New York, GMT-04:00)
  Session Number: 803 503 211
  
  
• Date: Wednesday, July 27, 2011
  Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
  Session Number: 807 273 510
  

For a list of more upcoming training sessions contact us.

Nelnet offers Nsight, a tool for schools to allow you to access and report upon both lender-owned and Department of Education-owned loans that are serviced by Nelnet. To sign up, please email the Nelnet School Service Center at SSC@nelnet.net and provide the following information for each user in your office.

• First and Last Name
• School Name(s)
• Entire School Code (Note: this is an 8 digit code(s))
• Email Address
• Phone Number
• Fax Number

The School Service Center will notify you via email once your user ID is created. If you do not receive your user ID within 3 business days of your request, please call the School Service Center at 866.463.5638.

Release of Information to 3rd Party Vendors

For schools that are working with an external vendor and wish to release their borrower information through Nelnet’s Nsight program, they must complete the attached School Authorization for Release of Information to Vendor form and return it to Nelnet. Additionally, vendors that will be working on the school’s behalf to pull borrower information must complete the Vendor Remote Access Agreement – Nsight form and return it to Nelnet (note: if a vendor works with multiple individual schools, they only need to complete and return the form one time. A separate form is not needed for each school access).
 
Completed forms can either be scanned and emailed to Nelnet’s School Service Center at SSC@nelnet.net or faxed to 888.274.9876. The School Service Center will notify both the school representative and the vendor representative once all required forms are received and the set-up is complete. Once both forms have been received, most user set-ups should be completed within 3 business days.

School Authorization for Release of Information to Vendor: This form should be completed by the school and returned to Nelnet. Please be sure to complete all requested information to help ensure timely processing of the request.

Vendor Remote Access Agreement – Nsight: This form should be completed by the vendor and returned to Nelnet. Please be sure to complete all requested information to help ensure timely processing of the request. Note: if vendor has returned a completed agreement form to Nelnet in the past, they do not need to submit another one. A separate form is not needed for each school access.

If either the school or the vendor has questions about completing their respective form, they may call the School Service Center at 866.463.5638 or send an email to SSC@nelnet.net.

 

Nelnet is committed to providing the resources you need to help your students develop healthy financial habits during and after college. As part of our commitment, we’re proud to present Money Mondays, a webinar series for students that covers basic financial literacy topics such as budgeting, credit, loans, and more. Plus, we’re always working on creating new resources – from repayment charts to tip sheets – to make sure the information you and your students need is available when you need it.
 
If you have an idea for additional materials that would help you in your financial literacy efforts, please don’t hesitate to contact your Nelnet representative.

Money Mondays July Schedule

Nelnet Loan Services is excited to continue the series of online webinars designed to enhance the financial literacy of your students. Every Monday at 2:00 p.m. and 4:30 p.m. (Eastern), students can register to attend a free webinar that will highlight various aspects of personal financial wellness. Registration is required via session links below or www.nelnet.com.

Understanding the Implications of Credit Card Use

This session takes you on a tour of credit cards…from practical use to an understanding of fees, late charges, balance transfers and the differences between various types of cards, providing information to make sound decisions regarding incorporating credit cards as a part of your financial life.

• Date: Monday, July 11, 2011
  Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
  Session Number: 800 457 575
  
  
• Date: Monday, July 11, 2011
  Time: 4:30 pm, Eastern Daylight Time (New York, GMT-04:00)
  Session Number: 806 838 091
  
  
• Date: Monday, July 18, 2011
  Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
  Session Number: 807 071 826
  
  
• Date: Monday, July 18, 2011
  Time: 4:30 pm, Eastern Daylight Time (New York, GMT-04:00)
  Session Number: 807 753 705
  
  
• Date: Monday, July 25, 2011
  Time: 2:00 pm, Eastern Daylight Time (New York, GMT-04:00)
  Session Number: 805 086 491
  
  
• Date: Monday, July 25, 2011
  Time: 4:30 pm, Eastern Daylight Time (New York, GMT-04:00)
  Session Number: 803 943 812

Our mission is to provide clear, open, and honest communication to our school partners.

Nelnet Education Loan Servicing is a default management partner for schools, offering online tools and resources to ensure that the information you need is readily available. We are committed to providing excellent customer service to our school customers and we strive to be an excellent servicing resource by acting as an informational resource for schools through clear, consistent communication and accessibility.

But more than that, we want to be your partner in the business. Someone you can look to for help and advice when you need it most. We're dedicated to meeting all of your needs, so please, if there's anything that you can’t find here, just give us a call.

Because understanding the ins and outs of loan servicing isn't always easy. But we like to help.

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